Returns + Exchanges

 
 

If for any reason you are not happy with your purchase, you may return the items postmarked within 14 days of receipt for an online merchandise credit or refund. All returned items must be in their original condition (unworn, unwashed) with all tags attached.We will notify you via email when your return has been processed. Please note that shipping and handling and customs charges are non-refundable.

*Please make sure to include original invoice or completed return form with your return or exchange.

Returns
Securely pack and seal the merchandise along with the completed Return/Exchange form in an appropriate shipping box or envelope, and send it via an insured service to the address below. Please understand that we are not able to accept responsibility for packages that we do not ship ourselves.

*All Sale Items Are Final Sale

Exchanges
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.

Please send all returns and exchanges to:
NEEKO
2505 San Pablo Ave.
Berkeley, CA
94702